New Delhi: The digital initiatives and centralized database of the Ministry of External Affairs have strengthened identity verification and security for the Indian diaspora. The digitization of systems has not only made passport services faster and more reliable but has also enabled Indians living abroad to quickly connect with their respective Indian missions during times of distress. This information was shared by Minister of State for External Affairs Kirti Vardhan Singh while replying to a question in the Rajya Sabha.
Rajya Sabha MP Dr. K. Laxman had asked a question on 12th February regarding the welfare, security, and rescue of the Indian community worldwide, as well as the Ministry’s and Indian missions’ digital initiatives. In response, Minister of State Singh said that the safety and security of the Indian diaspora is one of the Government of India’s top priorities. He stated that through the ‘MADAD’ portal and ‘CPGRAMS,’ people of Indian origin can register their complaints during times of distress.
The MoS said, “The grievances of the Indian diaspora members are responded to almost on a real time basis through telephone calls, walk-ins, emails, social media, 24x7 emergency helplines, Consular Camps, Open Houses, the MADAD Portal and CPGRAMS. Indian Missions/Posts abroad also proactively reach out to distressed Indian nationals, either directly or through the local Indian Diaspora Associations within their jurisdiction and provide them all possible consular services, including legal assistance, medical care and boarding/ lodging, whenever required. The Indian Community Welfare Fund (ICWF) has also been set up in Indian Missions/ Posts abroad for assisting overseas Indian nationals in distress.”
The Minister further stated, “Digital initiatives such as Passport Seva and e-visas have simplified passport services. Passport services have been strengthened and streamlined in 203 Indian Missions/Posts abroad thus expediting workflow and making the process more transparent, and citizen-centric. This Ministry in its endeavour to offer online services has also introduced the ‘SEWA- Indian Consular Services System’ enabling Indian nationals to apply online for various consular services at Indian Missions/Posts abroad. So far, 117 Indian Missions/Posts have been onboarded on the E-SEWA platform. Ministry has also strengthened the eMigrate platform, which brings together recruiting agents, foreign employers, and emigrants into a unified digital ecosystem.”
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