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70% or ~50k vivo’s retail partners did business in the last 10 days
Over 30k enquiries in the first two weeks of starting vivo Smart Retail
50% + vivo after sales service centres operational

Catering to the existing smartphone needs of the consumers, vivo has adopted a new vivo Smart Retail model to enable business continuity for its pan India retail network that is helping consumers connect with retailers from the comfort of their homes. With the largest promoter network in the country, vivo India has put in place a robust process that is enabling offline partners to connect with consumers while adhering to all statutory requirements and regulations of the Government. Customers can send-in their vivo product related queries to retailers via SMS (8955771110), vivo India e-store (d.vivo.com/vsr) and vivo Indias Facebook page @vivoIndia [available as a pilot in some parts of UP]. The company has already received more than 30,000 consumer enquires on these platforms.
Meanwhile, over 50 per cent of the service centers are already operational pan India to support the users. All retail stores and the after-sale service centers are adhering to guidelines prescribed by Government and local authorities.
Nipun Marya, Director – Brand Strategy, vivo India, said, “As we all adapt ourselves to the new normal, we are seeing that business is slowly getting back on track as lockdown restrictions are eased across the country. These are encouraging signs for the smartphone industry. We are committed to supporting our 70,000 retail partners as we together strive to get closer to business as usual.”

About vivo India:
vivo, a premium global smartphone brand, entered India in late 2014, vivo has established itself as one of the top smartphone brands in India. Manufacturing in Greater Noida, the company has a robust distribution network across the country both online and offline, catering the best in class quality services to approximately 550 cities, in 27 states and 5 union territories backed by more than 600 service centres in India. The organization is dedicated to the pursuit of perfection and is continuously creating surprises for users through constant innovation. Through smartphones, vivo offers users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing and recording all of lifes beautiful moments.


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